Frequently Asked Questions

 

Below are answers to the most commonly asked questions. If you don't find what you are looking for, please contact us here.

General Information

 

Simply browse the website, select your preferred duty-free items and/or lounge passes, and add them to your shopping cart. When checking out, tell us the date and time of your departure/arrival, along with your flight details. If you are purchasing any duty-free products you can select the most convenient pick-up point, and one of the in-store customer service associates will then be expecting your visit to give your goods.
There are currently three types of products you can buy online in our Perth Airport Marketplace. These are:

Duty Free Products: From liquor to lipstick, and food to headphones; there are many duty free products available to chosoe from. You can opt to pick up your purchase on either departure or arrival when flying internationally at either Terminal 1 or Terminal 3.

Aspire Lounge Terminal 1 International Tickets: Opening soon will be the new Perth Airport Aspire Lounge in Terminal 1 International. You will be able to purchase your seats to relax in luxury before your flight, right along with your duty free purchases.

Aspire Lounge Terminal 2 Domestic Tickets: Just recently opened is the new Perth Airport Aspire Lounge in Terminal 2 Domestic. You can now purchase your seats to enjoy some comfort and quiet time before your flight. As this is a domestic product, you are not able to purchase duty free products at the same time.

Only passengers travelling internationally through Perth Airport Terminal 1 or Terminal 3 can purchase duty free products, or seats in the Perth Airport Apsire International Lounge located in Terminal 1.

Only passengers travelling domestically through Perth Airport Terminal 2 or Terminal 1 can purchase seats in the Perth Airport Apsire Domestic Lounge located in Terminal 2.
Due to Australian Border Force regulations, collecting a product on behalf of someone else is strictly prohibited.
Yes, someone else can purchase lounge seats on your behalf. Please ensure they include the lead passenger's name and relevant flight details when completing the order.
You can purchase duty free purchases and lounge passes online as early as 60 days prior to your flight and right up until 48 hours prior to your flight.
We need to know when you will be departing or arriving to manage your order effectively. It helps us ensure your duty free items are ready and available for you to collect; and, if you are purchasing Lounge passes, that we have the capacity and ample catering for you, prior to your flight.
Our online duty free selection is not quite as large as our selection offered in-store at the airport. Please contact the Perth Duty Free customer service team to check in-store stock availability.
Yes, except for alcohol and tobacco products.

Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 16 years (penalty exceeds $17,000), for a person under the age of 16 years to purchase or receive liquor (penalty exceeds $700).

 

 

Orders

 

Duty free - Due to customs regulations, you may only order for your own requirements and in your own name. The customer's name must, therefore, match the passport of the person who is travelling internationally in order to collect the items.

Aspire Lounges - Anyone can purchase lounge passes on behalf passengers travelling through Perth Airport. Please be sure to include the lead passenger's name and relevant flight details when completing the order if you are purchasing on behalf of someone else.
You can cancel your order right up until 48 hours prior to your flight. To do this, log in to your account and follow the prompts to cancel your order. Lounge passes will not be refunded if they have not been cancelled prior to this period. Duty free purchases will be refunded if they are not collected.
Unfortunately, you cannot amend a completed online order at this time. You will need to cancel the order and place a new order.
If you wish to make amendments to your order on the day of travel, please see one of our sales assistants in-store and they will assist you. Please note, prices and promotions at the time of your online purchase may be different from that available in-store on the day of travel.
If you have created an account with us, you will see all your orders on your My Account area when you log in. If you choose to checkout as a guest, you will be able to see your order by looking it up with the email address and postcode used along with the order number from the "View Order Status" link in the footer.
Once you have placed your order, you will see an on-screen confirmation. An email confirmation will also be sent to the address you entered at checkout. If it does not appear in your inbox, please check your junk or spam folders. If you do not receive a confirmation email within 30 minutes, please contact our customer service team.
Registering an account is not essential as you can select “Checkout as guest” to complete an order without logging in or prior to creating an account. Orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference. To speed up any future orders you can create an account which allows you to save your personal details. Soon this Perth Airport account will also let you use the same details to quickly and effortlessly purchase parking without needing to enter all your details again.

 

 

Payments and Refunds

 

Online - PayPal, Mastercard, Visa and Amex are accepted.

In-store - Mastercard, Visa, Amex, ApplePay, UnionPay and AliPay are accepted.
No. All applicable taxes are included in our online prices. GST is payable on lounge ticket purchases, and this is clearly indicated on the site and receipts.
If you can't collect your good/s on the date of your flight, please get in touch with the Dufry Customer Service team.

If your flight is delayed or you are travelling at a different time, Dufry can arrange to have the collection date updated. Unfortunately, Dufry are unable to provide your order if you have forgotten to collect it, so in this instance, they will get in touch to confirm and issue a refund.
If you can't attend the lounge on the date of your flight, please get in touch with the Aspire Customer Service team.

If your flight is delayed or you are travelling at a different time, Aspire can attempt to have the booking date updated, subject to availability. Unfortunately, Aspire are unable to issue you a refund if you have forgotten to attend your booking or arrived late.
Returns need to be assessed on a case-by-case basis. Please get in touch with the Dufry Customer Service team to find out if you are eligible for a return.
Dufry are unable to exchange products if you change your mind. You are however able to request a return if the product is faulty and has not been used. Please get in touch with the Dufry Customer Service team to arrange next steps.
Perth Duty free - A tax invoice will be supplied once you collect your duty free items in-store.

Aspire lounge - A tax invoice for your lounge passes can be requested when you arrive at the Aspire Lounge on the day of travel.

 

 

Purchase and Price

 

Some promotions cannot be used in conjunction with each other and some products may be excluded from certain promotions.
Yes, prices are subject to change. To guarantee the price you see online now, it’s best to order now.

 

 

Purchase Limits

 

You sure can. To do this, please select the departure store as your intended collection point, and then at the collection point, tell the team member which items you will take with you on departure and which items you will collect at the arrivals collection when you return to Perth.
Information on duty free allowances by countrty can be found on our Duty free limits and allowances page.

There can also be a limit on purchasing exclusive and/or limited-edition products. For more information on purchase limits on specific products, please get in touch with the Dufry Customer Service.
You can only order seven lounge passes in a single transaction and at least one of those passes must be for an adult. If you need more passes than you have been able to obtain in one transaction, please place a new order. For group bookings, please contact the Aspire Customer Service team directly.

 

 

Locations and collection points

 

Your online duty free purchase will be packed and ready for collection at the pick-up point you selected in either Terminal 1 or 3 when placing the order online. See our collection points for more info.
The International Aspire Lounge is located after security in the departure lounge at Terminal 1 International. Only passengers departing internationally from Terminal 1 can access the lounge.
The Domestic Aspire Lounge is located after security in the departure lounge at Terminal 2 Domestic. Only passengers departing domestically from Terminal 2 or Terminal 1 can access the lounge.