Frequently Asked Questions

The Perth Airport Online Marketplace closed for new orders on 30 June 2026.

From 1 July 2026, new orders will no longer be available through the Perth Airport Online Marketplace.
However, the website will remain accessible until 31 July 2026, allowing customers to manage any existing orders.

Yes. You are still be able to shop your favourite Perth Duty Free products and book Perth Airport Aspire Lounge passes directly through our trusted partner websites.

If you have created an account with us, you will see all your orders on your My Account area when you log in.

If you choose to checkout as a guest, you will be able to see your order by looking it up with the email address and postcode used along with the order number (eg 00004567) from the View Order Status link in the footer.

You can cancel your order right up until 24 hours prior to your flight.

If you have created an account, you can log in to your account, view your past orders, and then cancel your order.

If you checked out as a guest, you can see your order by looking it up with the email address and postcode used along with the order number (eg 00004567) from the View Order Status link in the footer and then cancel your order.

Lounge passes will not be refunded if they have not been cancelled prior to this period. Duty free purchases will be refunded if they are not collected.

Unfortunately, at this time you cannot amend a completed online order. You will need to cancel the order and then place a new order.

If you wish to make amendments to your order on the day of travel, please see one of our sales assistants in-store and they will assist you. Please note, prices and promotions at the time of your online purchase may be different from that available in-store on the day of travel.

If you can't collect your goods on the date of your flight, please get in touch with the Dufry Customer Service team.

If your flight is delayed or you are travelling at a different time, Dufry can arrange to have the collection date updated. Unfortunately, Dufry are unable to provide your order if you have forgotten to collect it, so in this instance, they will get in touch to confirm and issue a refund.

If you can't attend the lounge on the date of your flight, please get in touch with the Aspire Customer Service team.

If your flight is delayed or you are travelling at a different time, Aspire can attempt to have the booking date updated, subject to availability. Unfortunately, Aspire are unable to issue you a refund if you have forgotten to attend your booking or arrived late.

Returns need to be assessed on a case-by-case basis. Please get in touch with the Dufry Customer Service team to find out if you are eligible for a return.

Dufry are unable to exchange products if you change your mind. You are however able to request a return if the product is faulty and has not been used. Please get in touch with the Dufry Customer Service team to arrange next steps.

Perth Duty free: A tax invoice will be supplied once you collect your duty free items in-store.

Aspire lounge: A tax invoice for your lounge passes will be in your confirmation email.

Your online duty free purchase will be packed and ready for collection at the pick-up point you selected in either Terminal 1 or 3 when placing the order online.

See our collection points for more info.

The International Aspire Lounge is located after security in the departure lounge at Terminal 1 International. Only passengers departing internationally from Terminal 1 can access the lounge.