Frequently Asked Questions
Below are answers to the most commonly asked questions. If you don't find what you are looking for, please contact us here.
How does the service work?
If you are purchasing any duty-free products you can select the most convenient pick-up point, and one of the in-store customer service associates will then be expecting your visit to give your goods.
What can I purchase online?
Duty Free Products: From liquor to lipstick, and food to headphones; there are many duty free products available to chose from. You can opt to pick up your purchase on either departure or arrival when flying internationally at either Terminal 1 or Terminal 3.
Aspire Lounge Terminal 1 International Tickets: Just recently opened is the new Perth Airport Aspire Lounge in Terminal 1 International. You can now purchase your seats to relax in luxury before your flight, right along with your duty free purchases.
Aspire Lounge Terminal 2 Domestic Tickets: The new Perth Airport Aspire Lounge in Terminal 2 Domestic is temporarily closed, but will be reopening soon. You will soon be able to purchase your seats to enjoy some comfort and quiet time before your flight. As this is a domestic product, you are not able to purchase duty free products at the same time.
Who can purchase duty free items or lounge passes online with us?
Only passengers travelling domestically through Perth Airport Terminal 2 or Terminal 1 can purchase seats in the Perth Airport Apsire Domestic Lounge located in Terminal 2.
Can someone else collect the duty free order on my behalf?
Can someone else book my lounge seat on my behalf?
How far in advance of my travel can I purchase?
You can purchase domestic lounge passes up to 1 hour before your flight.
Why are my flight details necessary?
Why can't I find an items I’ve seen in-store.
Can I purchase online if I am under 18 years of age?
Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 16 years (penalty exceeds $17,000), for a person under the age of 16 years to purchase or receive liquor (penalty exceeds $700).
Can I place orders for other people?
Aspire Lounge Tickets: Anyone can purchase lounge passes on behalf passengers travelling through Perth Airport. Please be sure to include the lead passenger's name and relevant flight details when completing the order if you are purchasing on behalf of someone else.
Do I need an account to place an order? How do I create one?
To speed up any future orders you can create an account which allows you to save your personal details. Soon this Perth Airport account will also let you use the same details to quickly and effortlessly purchase parking without needing to enter all your details again.
How can I be sure that I placed my order successfully?
Where can I view my orders?
If you choose to checkout as a guest, you will be able to see your order by looking it up with the email address and postcode used along with the order number (eg 00004567) from the View Order Status link in the footer.
Can I cancel my order?
If you have created an account, you can log in to your account, view your past orders, and then cancel your order.
If you checked out as a guest, you can see your order by looking it up with the email address and postcode used along with the order number (eg 00004567) from the View Order Status link in the footer and then cancel your order.
Lounge passes will not be refunded if they have not been cancelled prior to this period. Duty free purchases will be refunded if they are not collected.
Can I amend my order online?
Can I modify my duty-free order at the airport?
Payments and Refunds
Which payment methods are accepted?
In-store - Mastercard, Visa, Amex, ApplePay, UnionPay and AliPay are accepted.
Do I need to pay any additional taxes on the prices visible on the website?
What happens if I cannot collect my duty free order?
If your flight is delayed or you are travelling at a different time, Dufry can arrange to have the collection date updated. Unfortunately, Dufry are unable to provide your order if you have forgotten to collect it, so in this instance, they will get in touch to confirm and issue a refund.
What happens if I cannot attend my lounge booking?
If your flight is delayed or you are travelling at a different time, Aspire can attempt to have the booking date updated, subject to availability. Unfortunately, Aspire are unable to issue you a refund if you have forgotten to attend your booking or arrived late.
Can I return some of the duty free items I bought?
Can I exchange or return an items if I change my mind?
How do I obtain a tax invoice?
Aspire lounge: A tax invoice for your lounge passes will be in your confirmation email.
Purchase and Price
Why isn't a promotion applying in my cart?
Can prices change between the moment I place an order and the day I pick up my goods?
Can I take some of the items from my duty free order with me on departure and leave some items for collection when I arrive back to Perth?
How many duty free products can I purchase?
There can also be a limit on purchasing exclusive and/or limited-edition products. For more information on purchase limits on specific products, please get in touch with the Dufry Customer Service team.
How many lounge passes can I purchase?
Locations and collection points
Where do I pick-up my duty free purchase?
See our collection points for more info.
Where is the Aspire Lounge Terminal 1 International located?
Where is the Aspire Lounge Terminal 2 Domestic located?